Contact us

We apologize for the delay and understand how eagerly you must be awaiting your ordered items. You can track your order via the link provided in your confirmation email to get real-time updates. If you're having trouble locating this information or if there are any discrepancies, please feel free to contact our customer service team. We’ll be more than happy to assist you and ensure that your order arrives at your doorstep soon.

Our goal at Vividus is to ensure customer satisfaction and convenience. However, our delivery schedule depends on our courier partners, which in general, do not operate on public holidays. The delivery timelines given at the time of order take this into account. If a public holiday falls in the expected delivery period, your order might be delivered on the next working day. We appreciate your understanding in this matter. For any further queries regarding delivery dates, feel free to reach out to our customer service team.

We strive to cater to as many customers as we can, delivering high-quality furniture to doorsteps nationwide. To confirm if we deliver to your specific area, please enter your postcode in the delivery check section found on our product pages before placing an order. If you encounter any trouble or have additional questions, our customer service team is readily available to assist you. Your satisfaction is our utmost priority.

While we wish we could provide instant happiness with next-day delivery for all orders, we believe quality should never be rushed. We work closely with manufacturers and artisans creating high-quality furniture pieces, especially tailored to your preferences. Due to the nature of the customization process, it can take from a few days up to 60 days to align with your specification. While in-stock accessories usually get delivered sooner, for furniture customization, excellence is our constant endeavor. Remember, good things take time, and we promise the wait would be worth it. To know the delivery timeline anytime, check the estimated delivery span mentioned upfront on each product’s page or feel free to reach out to our customer service team. We assure you, your dream space will be worth the patience!

Delivery timelines for your order at Vividus rely on whether your chosen product is readily available in stock or needs to be specially ordered. If we have the item ready in our stock, you can normally anticipate the delivery within two weeks. On the other hand, personalized items on a special order basis might take a little longer due to the attention to detail and craftsmanship involved. Typically, these orders will reach you in around 2 to 14 weeks. During the ordering process, our dedicated sales adviser handling your purchase will keep you informed about the expected delivery timeline. So, you can sit back and anticipate the transformation that awaits your space with our essence-filled furnishings!

Certainly! At Vividus, we want to ensure your new furniture perfectly fits your space without you having to worry about the hassle of assembly. We do offer an assembly service at select locations. This service is available for a nominal charge, roughly estimated to be about 5% of the product cost per product, per visit. To arrange an assembly service or to learn more about this process, our dedicated Customer Care team is ready to assist you. They can be reached at +974 77705969 from 9 am-5 pm. Alternatively, you can email us at info@vividusinterior.com. Your comfort and convenience are our top priorities!

That can certainly be a significant concern when buying furniture and we are here to help. We recommend thoroughly measuring the space where you want to place your new furniture. Compare your measurements to the specific dimensions given on the product description page.

Should you still have doubts or if you require further assistance, please don't hesitate to get in touch with us. Our customer service representatives and design consultants will be happy to provide some guidance and tips to ensure the perfect fit for your space. Also, do consider the path the furniture has to take to its final location for delivery purposes, for example, staircases, doorways, corridors, etc. It always pays to be extra sure!

When your Vividus order arrives, it will be handled by our professional delivery team. They will contact you ahead of time to arrange a suitable delivery window. Upon arrival, they will carefully unload, unpack, and place your furniture according to your directions if our assembly service has been selected.

Inspect your order carefully in the presence of the delivery personnel to confirm everything is as expected. If everything aligns with your expectations, the delivery personnel will then ask for a signature confirming acceptance of the delivered goods.

If for any reason there are any issues – please let our delivery team know immediately and contact our customer service team for further assistance. We value your business and want to rectify any potential problems promptly. Your satisfaction is our top-most priority. Expedient feedback from your end helps us improve our offering continuously and serve you better.

Yes, at Vividus we aim to make our delivery process as convenient as possible for our customers. You'll be provided with a scheduled delivery date once your order is ready to be dispatched. On the day of delivery, our delivery team will contact you to inform you of a more precise time slot.

Please note, while we strive to meet these delivery times, there may be circumstances beyond our control which might cause slight delays. If this occurs, we'll ensure you're informed and we will strive to get your order to you as soon as possible. If you have any specific requirements or timelines, we encourage you to speak to our customer service team who will do their best to accommodate your needs.

Absolutely, at Vividus we understand how home decoration can sometimes be a work in progress. If only some parts of your order are needed immediately while others can wait, we're open to scheduling a partial delivery for you. When placing your order or anytime thereafter before the scheduled delivery date, simply let our sales adviser know about this requirement or reach out to our customer service team. We can discuss further details and potential implications on storage or delivery logistics to ensure we offer you a solution that best fits your needs. We are here to make your home decorating journey as smooth and hassle-free as possible.

We're sorry to hear that you wish to cancel your order. You may reach out directly to the specific Vividus store where your purchase was made, preferably at your earliest convenience. Our team there will apprise you of the available options considering your cancellation request. Kindly note, if your order involves specially crafted items, it may already be in process or completed, making cancellation challenging. Such instances may induce a minimum 20% restocking fee. For in-stock items that have not been dispatched, an administration charge may be applied upon cancellation. Rest assured, we are here to help and guide you through the process.

In case you've received your order and have decided to cancel, we recommend reaching out to us immediately. Please reach out to our customer service team at the Vividus Store where you made your purchase. Kindly remind them of
your order number to expedite the cancellation process. For cancellations requested upon receiving the delivery, restocking charges may apply. Also, any costs associated with returning the goods to us will be borne by the customer. Please be reminded that custom-made items and products that are already in use, cannot be returned. However, we're here to assist and work through potential viable options for you.

We sincerely apologize if you have received a damaged item from Vividus. Even though we strive to ensure high quality in all of our furniture pieces, it seems in this instance, we did not meet the expectation.

Upon noticing the damage, we ask that you immediately inform the delivery team and request that they note the defect on the delivery paperwork. They will then relay this information to our main office and we will, thereafter, be in contact with you to discuss the current situation and how to address it.

In a situation where you discover a fault after our delivery team has left, we urge you to reach out to our customer service immediately, quoting your order number for expedited assistance. Please remember to notify any obvious faults to the store within 7 days as delayed notifications may affect your right to reject the goods.

Please accept our apologies for any inconvenience caused. Rest assured, we are committed to resolving any issues in the most satisfactory and convenient way for you.

We regret any issues you've faced with your payment process. This might be an error that can be resolved in the following ways:

1. Ensure all the card details you entered are correct, including the card number, CVV, expiration date, and the associated billing address.
2. If the error continues, switching to a different credit or debit card may help.
3. Alternately, you might want to clear your browser's cache and cookies or try processing the payment on a different browser or device.
4. If none of the above solutions work, the problem could lie with your bank or financial institution denying the transaction. We would recommend contacting them for further assistance.

You can rest assured that all your payment details will be kept confidential and secure during this process. In case the issue persists, please reach out to our customer service team, and we'll be happy to assist. We at Vividus value your business and strive to make the shopping experience as smooth as possible for you.

Yes, you certainly can! At Vividus, we understand the importance of seeing and feeling the materials before making a purchasing decision, especially when coordinating with existing decor. You can order samples of our fabrics, wallpapers, or wall 3D tiles through our online store. This can immensely guide your selection process, providing a tactile and in-person view before making your choice. If you require further assistance, our customer service team is always available to help you find the perfect match for your decor.

It's our priority to get your samples to you promptly. If your chosen fabric, wallpaper, or wall 3D tile samples are currently in stock, you can expect their arrival in just a 2-3 days. However, for items which need to be sourced, the waiting period will be approximately 10 to 15 working days, which translates to around 2 to 3 weeks. We'll keep you updated throughout the process.

Given this, we strongly advise not booking any decorators or scheduling workroom sessions until you have received and approved the samples. If you need further information or assistance, our customer service team is always here to help.

Please accept our apologies for any inconvenience caused by such an incident. While we strive to ensure that every order is fulfilled accurately, errors may occasionally occur. If you've received a product that differs from the one you ordered, we kindly ask that you inform our customer service immediately. Please include the following details in your communication with us: your name, order number, the issue with the received item, and if possible, photographs of the product received. We will thoroughly look into the matter for you and will rectify the situation by either exchanging the product for the correct item or issuing a refund, based on your preference and the circumstances. Thank you for your understanding and cooperation.